Shipping policy

1. Order Processing Time

  • All our products are handcrafted or made to order, which means they take a little extra time to prepare.

  • Processing time: 5–10 business days (depending on the product).

  • During festivals, exhibitions, or high-demand periods, order processing may take slightly longer.

  • You will receive an email or WhatsApp update once your order is confirmed and another when it is shipped.

2. Shipping Within India

  • We ship across India through trusted and reliable courier partners.

  • Standard delivery time: 7-10 business days after dispatch, depending on your location.

  • Shipping charges:

    • Free shipping on all prepaid orders above ₹2,000.

    • For orders below ₹2,000, a standard shipping fee of ₹100 will be applied.

  • Cash on Delivery (COD) may be available on select pin codes with an additional fee.

3. International Shipping

  • We offer worldwide shipping on select products.

  • Delivery time and shipping charges vary based on destination and order weight.

  • Any customs duties, taxes, or import charges (if applicable) must be borne by the customer.

  • For international shipping assistance, please contact us at [insert email address].

4. Tracking Your Order

  • Once your order is shipped, you will receive a tracking ID via email/WhatsApp to monitor your shipment.

  • If you face any issues with tracking, kindly contact us at [insert support email or WhatsApp number].

5. Delayed or Failed Deliveries

  • We strive to ensure timely delivery; however, unforeseen delays due to weather, logistical challenges, or public holidays may occur.

  • In case your order is undelivered due to an incorrect address or contact number, the cost of re-shipping will be borne by the customer.

6. Packaging

  • At AnadeeKALA, sustainability extends to our packaging.
    We use eco-friendly, recyclable materials that protect your product while being gentle on the planet.

7. Order Modifications or Cancellations

  • Orders can be modified or canceled within 24 hours of placing them.

  • Once processed or dispatched, modifications/cancellations are not possible.

8. Contact Us

For any queries related to your order or shipping, please reach out to:
📩 Email: anadeekala@gmail.com
📞 Phone/WhatsApp: 7777091774
📍 Address: Gala No 7, Building No 5, Shiv Shankar Industrial Estate, No 2, Bhootpada, Vasai East, Palghar - 401208